Last updated: We want you to be satisfied with your learning experience at Levitin School. This Refund & Returns Policy describes the conditions under which you may request a refund for paid lesson packages, individual lessons, or subscription plans.
1. Single Lesson Cancellation
You may cancel or reschedule a single booked lesson free of charge up to 12 hours before the scheduled start time. If you cancel less than 12 hours before the lesson, the lesson fee is non-refundable.
2. Lesson Packages
If you purchase a package of multiple lessons and have not yet completed any lessons, you may request a full refund within 14 days of purchase. After the first lesson is taken, the package is non-refundable, but unused lessons remain available in your account.
3. Tutor No-Show
If a tutor fails to attend a scheduled lesson without prior notice, the lesson will be rescheduled free of charge or fully refunded to your account upon request.
4. Subscription Plans
Monthly and annual subscription plans can be cancelled at any time. Cancellations take effect at the end of the current billing period; we do not provide prorated refunds for partial months, except where required by law.
5. How to Request a Refund
To request a refund, please contact our support team through the contact information listed on our website. Please include your account email, order or booking ID, and a brief description of the reason. Approved refunds are processed within 5–10 business days using the original payment method.
6. Chargebacks
Before initiating a chargeback with your bank, please contact us first. We are committed to resolving any issues quickly and fairly. Unjustified chargebacks may result in account suspension.
7. Contact
If you have any questions about refunds or cancellations, please reach out to us through the details on our Contact page.
